Privacy Policy

Information on the Processing of Personal Data

Below you will find our detailed and comprehensive Privacy Policy, which is of key importance for the transparent and secure processing of your data. This document is intended primarily for our customers and individuals whose personal data we process in connection with the provision of our insurance, assistance and digital services. Whether you are an insurer, an insured person, a beneficiary, someone interested in our products, a visitor to our website or customer portal, or whether you are contacting our customer service department, you will find all the relevant information here.

You will learn why and for what purposes we process your personal data – for example, in connection with the conclusion and performance of insurance contracts, the provision of assistance services, claims handling, compliance with regulatory obligations, fraud prevention, or to improve the quality of our services. We describe in detail how we ensure the security of your data, including the use of artificial intelligence, to whom we disclose your data, and what rights you have in relation to it – from the right of access, through the right to rectification, to the right to object or lodge a complaint with a supervisory authority.

Please note that this document does not apply to employees, job applicants, business partners, suppliers or insurance intermediaries.

Privacy Policy (customers, web users - ENG)

Privacy Policy (Protection clients – ENG)

Requests: We can only process your request if we are confident that we are dealing with the correct data subject or their authorized representative. Please send the completed form electronically to the email address: iodo@axa-assistance.pl.

Your request will be considered within 30 days. This period begins on the day we receive your request.

Please contact us if you need any additional assistance regarding this matter.

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